77bde Privacy Policy

1 Introduction and Purpose

77bde operates a safe and reliable online gaming platform for players in Bangladesh. We believe that every user's privacy is a fundamental right. The goal of this privacy policy is to clearly inform you about what types of information we collect, the purposes for which it is used, who it may be shared with, and what steps we take to protect your data.

This policy provides a complete description of how we manage the personal information you provide when using 77bde's website, mobile platform, and other related services. We are firmly committed to using your information only for the purposes described in this policy.

2 Information We Collect

77bde collects different types of information in different circumstances. The categories of information collected are described in detail below:

2.1 Account Registration Information

When you create an account at 77bde, we collect the following information:

• Full name and date of birth (for age verification — only individuals aged 21 and above may register)
• Active email address and mobile number
• Residential address (if verification is required)
• Preferred currency and language settings

2.2 Identity Verification Information (KYC)

In accordance with Bangladeshi law and international security standards, we may collect additional documents for identity verification for transactions above certain amounts. This may include:

• Photo of National ID (NID) or passport
• Selfie or live photograph
• Copy of a utility bill or bank statement for address verification

2.3 Financial Transaction Information

When you make transactions on our platform via bKash, Nagad, Rocket, or bank transfer, we record transaction history, amounts, and payment method details. For security purposes, full mobile financial service or bank account numbers are not stored on our servers.

2.4 Technical and Behavioral Information

The following information may be collected automatically while you use the platform:

• IP address and geographic location (approximate)
• Device type, operating system, and browser information
• Page visits, click patterns, and session duration
• Cookie and local storage data
• Device fingerprint (for security and fraud prevention)

3 Purposes for Using Your Information

77bde uses your information for the following lawful purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Transaction processing: Completing deposit and withdrawal requests quickly and accurately.
• Customer support: Resolving your issues and inquiries; our support team is available 24 hours a day, 7 days a week in both Bengali and English.
• Security and fraud prevention: Detecting and stopping unauthorized access, money laundering, and other illegal activities.
• Age verification: Ensuring that only individuals aged 21 or above are using the platform.
• Responsible gaming: Monitoring your gaming behavior and providing assistance when needed.
• Legal compliance: Providing necessary information to regulatory authorities under applicable laws and regulations.
• Service improvement: Analyzing user experience to deliver better services.

4 Sharing Information with Third Parties

77bde does not sell your personal information or provide it to any third party for commercial purposes. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our platform, we may need to share certain information with trusted technology and payment partners, such as payment gateway providers (bKash, Nagad, Rocket, and bank partners), game software providers, and cybersecurity specialists. These partners provide services under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information to law enforcement agencies or regulatory authorities to comply with court orders, government directives, or applicable legal requirements.

4.3 Business Restructuring

In the event of a future merger, acquisition, or asset transfer, user information may be transferred. However, we will notify you in advance in such cases.

5 Data Protection and Security Measures

77bde uses the highest industry-standard technology to protect your information:

5.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption technology, which secures all data transmission between your browser and our servers. Additional layers of encryption are used for banking and financial information.

5.2 Access Control

Your personal information can only be accessed by employees who need it for their work. All employees sign strict confidentiality agreements and receive regular security training.

5.3 Server Security

Our server infrastructure is kept secure through firewalls, intrusion detection systems, and regular security audits. Data is backed up regularly and a disaster recovery plan is in place.

5.4 Fraud Prevention

Our system incorporates advanced anti-fraud technology to automatically detect unusual login attempts, attempts to create multiple accounts from the same IP, and suspicious financial activity.

6 Cookie Policy

The 77bde website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us remember your preferences and improve the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, security tokens, and to save your preferred language and currency settings. Disabling these cookies may prevent the platform from working properly.

6.2 Analytical Cookies

These cookies help us understand how users are using our platform, which pages are visited most, and where improvements are needed. This information is analyzed in aggregate and cannot be used to identify individuals.

6.3 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may limit some services.

7 Data Retention Period

77bde does not retain your information longer than necessary. Different retention policies apply to different types of information:

• Account information: For as long as the account is active and up to a maximum of five years after account closure, as required by law.
• Financial transaction records: For as long as required to meet accounting and legal obligations.
• Customer support communications: For a reasonable period after the issue has been resolved.
• Technical log data: A maximum of 12 months.

After the specified period, information is securely deleted or anonymized so that it can no longer be used to identify individuals.

8 Your Rights

As a user of 77bde, you have the following rights regarding your personal information:

8.1 Right to Access

If you want to know what information we are collecting about you, how it is being used, and who it is being shared with, we will provide complete information.

8.2 Right to Rectification

If there is incorrect or outdated information in your account, you can request that it be corrected. Your name, contact details, and preferences can be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may need to be retained.

8.4 Right to Restrict Processing

If you have questions about the accuracy of your information or believe processing is unlawful, you may request that processing be temporarily suspended.

8.5 Right to Data Portability

You may receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

9 Child Protection

77bde strictly ensures that no minor (anyone under the age of 21) can use our platform. We do not intentionally collect any personal information from minors.

If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you are aware of any such situation, please inform our support team.

10 Responsible Gaming and Data Use

77bde believes that data plays an important role in promoting responsible gaming. We analyze information about your gaming behavior to identify unusual patterns and provide assistance when needed. This is never for punitive purposes, but to ensure your well-being.

If you want to set gaming limits or temporarily suspend your account, you will find detailed information on our Responsible Gaming page.

11 Policy Changes

We may update this privacy policy from time to time due to business changes, technological developments, or legal requirements. For any significant changes, we will send a notification to your registered email address and display a clear notice on the platform.

If you continue using 77bde's services after a revised policy is published, you are considered to have accepted the updated policy. Please check this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

After receiving your privacy-related request, 77bde will review it as quickly as possible and take appropriate action. If you are not satisfied with our response, you have the right to file a complaint with the relevant authority.